Box Office Hair in Winter Springs, Florida

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• Melanie Hartrum

  Posted Apr, 19 2019

  Absolutely terrible customer service since it was sold to the new owner a few months ago. Not even close to the same service I used to receive in College Park. I wasn't offered a drink upon arrival like I used to be at the College Park location. They used to take you into a dim lit room and put a Shea mask treatment on your hair and a warm towel and leave you for a few minutes to relax with every service. This was not done at Winter Springs after being sold to the new owner. Not only was I not given the same treatment as I used to but my hair turned out absolutely terrible! I came in for a color correction and was very clear that I wanted all of the warm Orange color out of my hair and was open to going darker or lighter in order to fix it. I was given full highlights and a toner which did not cover the orange like I requested. I came in again and she just put another toner all over which just made the blonde a very Ashy greenish color and still my roots were Orange. When I expressed that I was still unhappy with the orange in my hair, the new owner denied fixing my hair and said that I should have asked for a root touch up when I first came in. I told her I'm not familiar with salon lingo or what specific service I needed to cover the orange, I just asked for the orange to be covered and trusted the stylist to fix it. So $240 later (with tip) I am left with orange roots and a terrible brassy and ashy blonde color. I was then told that I was being difficult and I was going to have to pay more if I wanted the orange covered. I used to love this place for being so different and making me feel so relaxed and like I was getting pampered but now it's just like a typical low end hair salon where they rush you in and out of the chair as quickly as possible and are unprofessional and rude. Do not go here if you're expecting it to be like the old box office hair experience. Beware of reviews saying it's a wonderful Salon from a few months ago because that's not the way it is now. I'm sad that my favorite salon is gone :-(

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The nearest beauty and health places

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• Jeffrey B Salon & Spa

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• Zoo Health Club

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